![]() When interacting with a patient, avoid saying, “If I were you…” or “I think you should do….” One of the major blocks to communication is shifting focus from the patient towards you. Is there something bothering you?” is better than asking, “Why are you so grumpy?” The easiest way to do this is to avoid questions beginning with “why.” For example, saying, “You seem out of sorts today. ![]() In circumstances when such information is necessary, it is important to word questions in such a way that they don’t sound accusing. QuestioningĪlthough it is important to ask questions to gauge the physical condition of the patient, it is unprofessional to ask personal questions that are irrelevant to the situation. ![]() Rather than agreeing or disagreeing with those sentiments, draw the patient’s attention to exploring the topic further. Instead of jumping in with a response about how it is right or wrong, it is vital to listen patiently until the patient completes what he is saying. Many times, patients who are in pain express a feeling that touches a chord deep within you. To encourage patients to disclose what is on their mind, it is important to provide an atmosphere where they don’t feel someone is judging them.
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